(be) Gentle
No attacks, threats, or judging. Tolerate a no. Stay in the conversation even when it’s painful; exit gracefully.
(act) Interested
Listen to their side. Don’t interrupt. Be patient if they need to talk later.
Validate
Acknowledge their feelings and situation out loud: “I can see this is hard for you, and…”
(use an) Easy manner
A little humor. Smile. Keep it light.
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